1. MANNER OF EXPRESSING A COMPLAINT OR COMPLAINT
A person may express a complaint or grievance in the following ways:
- a statement to the staff of the organizational unit (staff in the department, clinic, etc.) to which the complaint relates
- statement to the head of the department, the head nurse of the department, the responsible physiotherapist to whom the complaint relates
- by entering the complaint in the Book of Complaints located in the ward or clinic
- by submitting the complaint to the Registry Record
- by addressing the Board directly. Complaint / complaint is communicated to the Director of the hospital, deputy director, head nurse of the hospital, president of the Quality Committee
- by sending a complaint by e-mail to the e-mail address: firstname.lastname@example.org
- by shooting a form that can be downloaded in PDF format or u DOC format
2. RECORD OF COMPLAINTS / COMPLAINTS
- When the complaint is stated to the staff of the organizational unit, if the complaint is founded, the staff is obliged to address the facts for which the complaint was addressed. If this is not possible, the user is instructed to address the complaint to the head of department or otherwise.
- When a complaint is made to the head of the department or the head nurse of the department, the responsible physiotherapist, they are obliged to address the facts for which the complaint was made. If this is not possible or they believe that the complaint is unfounded, the user of the complaint is instructed to submit the complaint to the Hospital Management.
- When the complaint is entered in the Book of Complaints, the head nurse of the department or the responsible physiotherapist informs the head of the department, and the head of the department informs the Hospital Management. Complaints received through the Registry Record or by e-mail are forwarded to the Hospital Management.
3. DEADLINES FOR RESOLVING COMPLAINTS / COMPLAINTS
The Management Board shall send a response to the person who submitted the complaint within eight working days of receiving the complaint. If it is not possible to respond to the person who submitted the complaint within that period, it is notified in writing that the complaint is in the resolution phase and that the response will follow within a further 15 working days, explaining the reasons for the delay.
4. INFORMATION OFFICER
Mateo Šturman, mag.iur., E-mail: email@example.com , tel: +385 (0) 52 537 102